Hospitals are high-stress environments in which it’s easy for people to get their feelings hurt. As a result, it’s crucial to take steps to resolve conflicts between staff members quickly, before they escalate into all-out feuds. Here are some tips for minimizing interpersonal problems to ensure your medical staff members can do their best work on the job:
Don’t Take Sides
You might be tempted to take sides when employees come to you with a workplace dispute. However, doing this is a mistake. Rather than choose one side over the other, you should aim to listen to both individuals and acknowledge their feelings and beliefs. The goal is to remain objective while ensuring both parties feel that management is hearing them.
If you don’t want to spend a majority of your time resolving employee disputes, you might consider educating workers so they understand company policies. Along with letting employees know what behavior is acceptable and what actions are frowned upon, you can provide each member of the team with a handbook that can be referenced as needed. As part of the education session, you can discuss proper methods of conflict resolution and even provide role-playing opportunities.
It’s not enough to discuss an employee conflict once. Savvy administrators follow up to make sure the issue was resolved to all parties’ satisfaction. After the initial discussion, take the time to check in with your employees and let them know what is being done to prevent the problem from cropping up again in the future. While you can’t thwart all employee conflicts in the coming weeks, you can show your team members that you care about them and want them to be happy on the job.
Let Odyssey Staffing Be Your Hiring Resource
A local leader in staffing since 2005, Odyssey Staffing connects healthcare facilities with the best employees for all their open positions. Additionally, we provide the support hospitals and health centers need to maintain positive relations among their staffs. To find out more about our staffing services, call today or contact our team online.